Patient Satisfaction Study at AOU Maggiore Della Carità (SCORE)

Starting soon

Conditions studied: Patient Satisfaction, Nursing, Nursing Care, Patient-Centered Care, Cross-Sectional Studies

In brief

The general aim of this study is to assess and analyze the level of patient satisfaction with nursing care among inpatients in the ordinary wards of the AOU Maggiore della Carità in Novara (Italy). Using the validated Newcastle Satisfaction with Nursing Scales (NSNS), the study intends to produce reliable and comparable data that reflect patients' perceived quality of care across multiple dimensions, including relationships, emotional support, information, and time devoted by nurses. The study aims to provide an updated overview of patient experiences, identifying strengths and areas for improvement. These results will offer guidance for organizational and educational strategies to promote more personalized, human-centered nursing care aligned with international quality and safety recommendations, without altering routine clinical practice.

Key facts

Study ID

NCT07471581

Run by

Università degli Studi del Piemonte Orientale Amedeo Avogadro

People needed

250

Starts

2026-04-09

Expected to finish

2026-05-31

Last updated by the study team

2026-03-13

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Adult inpatients (age ≥ 18 years) admitted to ordinary wards of AOU Maggiore della Carità.
• Hospitalization for at least 48 hours at the time of questionnaire administration.
• Able to provide informed consent.
• Able to understand and speak Italian.

You may not qualify if…

• Hospitalization shorter than 48 hours.
• Age < 18 years.
• Cognitive impairment or clinical conditions preventing comprehension or autonomous completion of the questionnaire.
• Refusal or inability to provide informed consent.

Where it is running

• AOU Maggiore della Carità — Novara, Novara, Italy

Full record on ClinicalTrials.gov

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