Arrival Time Implementation
Recruiting now · Not applicable
Conditions studied: Primary Care
In brief
This is a prospective clinical trial evaluating how behaviorally informed message framing can improve patient on-time arrival for outpatient visits. This trial is being implemented in conjunction with UCLA Health's broader operational quality improvement (QI) efforts to enhance clinic flow and patient experience. The main question it aims to answer is how displaying an explicit arrival time (set to 15 minutes before the scheduled appointment) affects when patients arrive for their appointments, compared to a control condition where only the appointment time is displayed and patients are encouraged to arrive 15 min before the appointment (without an explicit arrival time).
Key facts
- Study ID
- NCT07314697
- Run by
- University of California, Los Angeles
- People needed
- 300000
- Starts
- 2026-01-05
- Expected to finish
- 2026-07-01
- Last updated by the study team
- 2026-02-10
Who can join
Age: 18 and older. Sex: any. Healthy volunteers: not accepted.
You may qualify if…
- In-person outpatient appointments with clinicians at UCLA Health that fall into the study period
- Appointments scheduled for the department specialties of Primary Care, Pediatrics, or Internal Medicine, Med Peds
- Has an active MyChart status
- Opted in to receive SMS communications from UCLA Health
- Appointments classified as the following visit types:
- Return
- Well adult (physical)
- Well child return
- New
- Well adult new (physical)
- Well child (new)
You may not qualify if…
- Appointments at clinics that are not scheduled through the Patient Access Organization
Where it is running
- UCLA Health Department of Medicine, Quality Office — Los Angeles, California, United States (enrolling)
Full record on ClinicalTrials.gov
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