The Role of Framing and Choice Architecture in Patients' Reactions and EHR Error Discovery and Reporting

Enrolling by invitation · Not applicable

Conditions studied: Electronic Health Records

In brief

The first goal of our research is to understand the effects of different wordings of certain messages on patients' engagement in reviewing their electronic health records (EHRs). These messages will be about EHR errors and their potential consequences, as well as the benefits that might accrue from reviewing EHRs. The second goal is to understand the effects of different wordings of certain messages on patients' discovery and reporting of potential errors in their electronic health records (EHRs). The main questions it aims to answer are: 1. Does focusing on the negative OR positive consequences of EHR errors in the investigator's messages to people, increase their likelihood of reviewing their EHRs? 2. Does focusing on the negative OR positive consequences of EHR errors in the investigators' messages to people, increase their likelihood of discovery and reporting of potential errors in their EHRs? First, participants will take an initial short online survey (for about 5 minutes). Next, participants will be asked to log into their patient portal and review their EHRs, a process that should take around 10 minutes. Finally, they will proceed with the same survey for an additional 5 minutes, providing responses about their healthcare provider, patient portals, EHR errors, and some basic demographic details.

Key facts

Study ID

NCT07206550

Run by

The University of Texas at Dallas

People needed

3000

Starts

2025-11-26

Expected to finish

2026-08-10

Last updated by the study team

2026-06-03

Who can join

Age: 18 and older, up to 99. Sex: any. Healthy volunteers: accepted.

You may qualify if…

• Subjects should have access to their patient portal
• Subjects should have checked their EHR in the past 12 months

You may not qualify if…

• Not having access to their patient portal
• Not having checked their EHR in the past 12 months

Where it is running

• Naveen Jindal School of Management, The University of Texas at Dallas — Richardson, Texas, United States

Full record on ClinicalTrials.gov

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