Adapted Hospital Discharge Intervention: the CONNECT Pilot

Recruiting now · Not applicable

Conditions studied: Communication Research

In brief

Hospital discharge is a dangerous time for patients: one in five will suffer an adverse event, such as a medication error, and nearly 25% will be readmitted within 30 days. This time is even more dangerous for patients with who face communication barriers, including those with non-English language preference (NELP), low health literacy, and the elderly. The investigators will pilot a post-discharge educational intervention to reinforce written discharge instructions (known as the After Visit Summary or AVS) using a randomized controlled trial design (2:1 intervention: control). The control group will receive current standard of care discharge education which includes a nurse reviewing their AVS and an automated call in English that allows patients to numerically select types of problems/questions that are then escalated to a nurse who should return their call within a few days. The intervention group will receive the standard of care discharge education with the AVS and an additional post-discharge educational call delivered by a registered nurse or other qualified health professional with the option to have written instructions professionally translated and sent via MyChart message--if available in their preferred language.

Key facts

Study ID

NCT07032818

Run by

Boston Medical Center

People needed

60

Starts

2026-01-16

Expected to finish

2027-03-01

Last updated by the study team

2026-01-20

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Registered language in Epic (written or spoken) is Spanish, Haitian Creole, Portuguese, Cape Verdean, or Vietnamese
• Admitted to medicine team at Boston Medical Center (BMC)
• Being discharged home (to the community)

You may not qualify if…

• On airborne infections precautions at time of recruitment
• On C diff precautions at time of recruitment
• On suicide precautions at time of recruitment
• Nurse report of participant displaying cognitive impairment, ongoing delirium, or aggression
• Discharge observed during a prior admission

Where it is running

• Boston Medical Center — Boston, Massachusetts, United States (enrolling)

Full record on ClinicalTrials.gov

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