Research on the Application of CARE Combined With AIDET Nurse-Patient Communication Model in Implementing Service Remediation in Outpatient Clinics
Recruiting now · Not applicable
Conditions studied: Communication, Service Recovery
In brief
CARE (C: connect, A: apologize, R: repair, E: exceed) is a standard service recovery communication mode in medical services. However, clinical nurses found it hard to follow because it lacked essential communication guidance. The AIDET mode (A: acknowledge, I: introduce, D: duration, E: Explanation, T: thank)， which offers such guidance, might be combined with CARE to form a new mode. This study aims to verify the effect of integrating CARE and AIDET on outpatient nurses' service recovery.
Key facts
- Study ID
- NCT06967350
- Run by
- Bao Yan
- People needed
- 75
- Starts
- 2025-02-19
- Expected to finish
- 2025-12-31
- Last updated by the study team
- 2025-05-13
Who can join
Age: any. Sex: any. Healthy volunteers: accepted.
You may qualify if…
- (1) nurses who have worked in the clinic for more than half a year; (2) Volunteer to participate in this study and sign a written informed consent. Unable to complete the entire study process during the study period.
You may not qualify if…
- (1) nurses on maternal or sick leave, rotation, or training nurses; (2)nurses with poor mental state (such as depression tendency). Therefore, we excluded rotation nurses (n=1) and maternity leave nurses (n=2) and included 75 nurses in the study.
Where it is running
- The fourth affiliated hospital,Zhejiang University school of medicine — Yiwu, Zhejiang, China (enrolling)
Full record on ClinicalTrials.gov
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