The Use of Voice-Based AI in 988 Crisis Counseling

Completed · Not applicable

Conditions studied: Suicide, Suicide and Self-harm

In brief

Effective training requires repeated opportunities for skills practice with performance-based feedback, which is challenging to provide at scale. This research study focuses on developing an AI-based, coding and feedback tool ("LyssnCrisis") for implementation in a nationally utilized crisis call center, training counselors (call-takers) in suicide risk assessment skills, and evaluating LyssnCrisis to improve services and client outcomes. This research study's goal is to maximize the human capacity of call-takers to help assess their callers for risk of suicidality, and thus, a core aspect of the current research is developing a novel training process that supports human call-taker capacities.

Key facts

Study ID

NCT06299384

Run by

Lyssn.io, Inc.

People needed

81

Starts

2024-04-02

Expected to finish

2025-10-31

Last updated by the study team

2026-04-06

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Must be employed at Protocall Services, Inc.

You may not qualify if…

• Call-takers who participated in Stage 2 research will not be able to participate in Stage 3 research.

Where it is running

• ProtoCall Services, Inc. — Portland, Oregon, United States

Full record on ClinicalTrials.gov

Trial information comes from ClinicalTrials.gov and is refreshed daily. TrialsForMe does not provide medical care and does not run the studies it lists.