Decreasing ED Utilization by Nudging Patients to Call Their Providers

Completed · Not applicable

Conditions studied: Emergency Treatment, Telephone Hotlines

In brief

In the present study, patients will be sent a message shortly after completing a medical procedure that informs or reminds them that they can reach out to Geisinger, and how to do it, if they have any medical issues or concerns. Researchers will assess if such messages make patients more likely to contact Geisinger with post-procedure medical concerns and decrease emergency department utilization.

Key facts

Study ID

NCT04567849

Run by

Geisinger Clinic

People needed

11546

Starts

2021-11-16

Expected to finish

2023-06-15

Last updated by the study team

2023-07-18

Who can join

Age: any. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Patient had a procedure in Women's Health within the study period (including both surgical and in-office procedures as well as baby delivery)
• Patient is enrolled in myGeisinger, Geisinger's patient portal

You may not qualify if…

• If procedure was labor that resulted in fetal demise or stillborn.

Where it is running

• Geisinger — Danville, Pennsylvania, United States

Full record on ClinicalTrials.gov

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