Virtual White Boards for Patient Satisfaction

Completed · Not applicable

Conditions studied: Satisfaction, Patient, Covid19, Emergencies, Satisfaction, Information Disclosure

In brief

Communication with patients on their clinical status is important in delivering care in the emergency department. During times of high volume or complex patients, there may be lapses in communicating with patients about their hospital course or plans of action. These miscommunications may be enhanced during the current COVID-19 pandemic as there is minimized in-person interaction with patients in order to conserve personal protective equipment and decrease the risk of disease transmission. This study utilizes a virtual white board to deliver updates to patients about the status of their emergency department stay.

Key facts

Study ID

NCT04497922

Run by

Brigham and Women's Hospital

People needed

100

Starts

2021-01-25

Expected to finish

2021-07-01

Last updated by the study team

2026-07-17

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Patients in emergency department at Brigham and Women's Hospital
• Triaged to designated emergency department pods outfitted with virtual white board
• Expected emergency department stay of at least four hours
• Able to speak and read english
• Not primary psychiatric complaint

You may not qualify if…

• Medically ill or otherwise deemed unable to participate by the study PI and/or treating clinical team.
• Patients admitted to an inpatient bed but boarding in the emergency department over 10 hours.
• Previously participated in the study.
• Has COVID-19 risk flag or confirmed COVID-19 in electronic health record

Where it is running

• Brigham and Women's Hospital — Boston, Massachusetts, United States

Full record on ClinicalTrials.gov

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