Testing the Effectiveness of Mainstream Management Tools to Increase Organizational Commitment and Job Satisfaction and Decrease Turnover Among Peer Providers

Completed · Not applicable

Conditions studied: Mental Health, Work Related Stress

In brief

The role of peer support specialists (PSS) has burgeoned in the mental health field. Peer support specialists are individuals with a psychiatric condition who are in recovery and who are employed to provide various kinds of tangible and other supports to individuals with psychiatric conditions, generally in public mental health programs. Partially because of the newness of this role, PSS experience confusion about their role and tasks as well as conflict with other mental health providers who are uncertain about how to utilize PSS effectively in services. This project was designed to bring a coaching service to PSS to assist them to address challenges in their job. The investigators will conduct a randomized control trial to evaluate a novel coaching, Coaching and Advancement for Peer Providers (CAPP). Our hypotheses are that individuals participating in the CAPP intervention will experience a reduction in burnout, role confusion, and intention to leave their job or the field. Participants in CAPP will also experience an increase in job satisfaction, role clarity and organizational commitment.

Key facts

Study ID

NCT04398407

Run by

Boston University Charles River Campus

People needed

122

Starts

2021-05-28

Expected to finish

2023-11-30

Last updated by the study team

2026-07-20

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Peer support specialists/providers who are:
• are currently employed a minimum of 10 hours per week as an employee in a mental health setting;
• are providing services to individuals with psychiatric disabilities (this will exclude individuals in volunteer positions);
• have been employed as a peer provider for a minimum of 6 months;
• are employed in a mental health program;
• express types of concerns about their work, such as distress or lack of clarity about their job, role stressors and/or burnout, that suggest they could benefit from the intervention;
• express a willingness to engage in the CAPP Coaching intervention;
• have the ability to conduct CAPP sessions and assessments in English.

You may not qualify if…

• unable or unwilling to provide full and knowing consent for the research study;
• unwilling to participate in the data collection.

Where it is running

• Boston University — Boston, Massachusetts, United States

Full record on ClinicalTrials.gov

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