Enhancing and Scaling a High-Touch Home-based Primary Care Program

Completed · Not applicable

Conditions studied: Satisfaction, Consumer, Caregiver Stress

In brief

The overall goal of the West Health Institute-Northwell PRP is to identify a clinical and economic model that can support scaling the Northwell House Calls program within a four year implementation period, while maintaining the same level of quality, patient/caregiver satisfaction, and "high touch" provider-patient communication that the program is known for. The Clinical Trial portion of this study refers to the secondary endpoint listed below.

Key facts

Study ID

NCT03545698

Run by

Northwell Health

People needed

56

Starts

2018-06-26

Expected to finish

2019-06-19

Last updated by the study team

2019-07-29

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: accepted.

You may qualify if…

• Patients from the chronic and complex phone-only acuity level, from House Calls, Advanced Illness Management, Northwell Health Solutions.
• If possible, we will recruit both patient and caregiver dyads.
• The caregiver can be a family member or a paid caregiver.
• If patients are cognitively impaired, then they must have a caregiver who can verbally confirm that they will be present with the patient for the telehealth visit. -Caregiver must be present during Avizia enrollment with the research staff to ensure proper use of the device.
• The eligible patient or the eligible caregiver, must have a mobile phone number or email address listed in Allscripts is the associated chart, in order to participate in an Avizia visit with House Calls.
• Patients will be able to participate in the study regardless of cognitive impairment, if they have a caregiver who is able to consent on their behalf. This caregiver must be their power of attorney or family member, but does not have the be the caregiver present for the Avizia visit.

You may not qualify if…

• Patients under 18
• Patients that are cognitively impaired and unable to use the device, who also do not have a present and willing caregiver who can use the device.
• If the patient and willing caregiver do not have an email address or phone number listed on the associated chart on Allscripts.
• Patient or caregiver does not have a smart phone, tablet, laptop or desktop computer able to launch Avizia.

Where it is running

• Northwell Health Solutions, Advanced Illness Management — Manhasset, New York, United States

Full record on ClinicalTrials.gov

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