Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

Completed · Not applicable

Conditions studied: Pelvic Floor Disorders

In brief

The aim of the study is to determine if In-person interpreters increases patient satisfaction of URGYN office visits compared to the use of phone interpreter services for Limited English Proficient (LEP) patients

Key facts

Study ID

NCT03470194

Run by

University of Massachusetts, Worcester

People needed

106

Starts

2017-12-15

Expected to finish

2019-06-15

Last updated by the study team

2021-04-05

Who can join

Age: 18 and older. Sex: female. Healthy volunteers: not accepted.

You may qualify if…

• LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters
• Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type

You may not qualify if…

• Unable to provide consent
• Under 18 years of age
• Pregnant women
• Prisoners
• LEP subjects who decline interpreter services
• Non -Spanish or Non - Portuguese speaking subjects
• Patients with cognitive impairment
• Visually or hearing impaired patients
• Patients not requiring a follow up appointment

Where it is running

• U Mass Memorial Hospital — Worcester, Massachusetts, United States

Full record on ClinicalTrials.gov

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