Text Messaging Follow-up From ED

Withdrawn before enrolling · Not applicable

Conditions studied: Text Messaging

In brief

Ensuring follow-up for patients after discharge from the emergency department (ED) has long been a concern for ED care providers. The current technology of text messaging may be able to assist us in improving follow-up rates. In addition, having a quick and easy communication tool to be in touch with providers may improve overall patient satisfaction. This study is designed to evaluate the usage of text messaging to improve follow-up appointment compliance from the Emergency Department. In this study, a prospective randomized controlled trial (RCT) will be performed (involving patients scheduled by Emergency Department Nurse Navigators to follow up with Family Medicine) in which patients will be randomized to a texting appointment reminder versus standard-of-care (no texting reminder) group. Texted patients will receive reminders 3 days and 1 day prior to their follow-up appointment. In addition, the patients will have the ability to text back-and-forth with the Nurse Navigators in order to ask questions/request clarification if needed. Chart review will be performed of both groups to evaluate the number of follow-up appointments that patients attended versus rescheduled versus did not attend/reschedule. These values will then be compared to the retrospective chart review previously performed to evaluate for non-inferiority of text messaging as a means of improving patient attendance at follow-up appointments.

Key facts

Study ID

NCT03370978

Run by

University of Iowa

People needed

0

Starts

2019-05-01

Expected to finish

2020-05-01

Last updated by the study team

2021-04-30

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• At least 18 years old
• Able to read, write and communicate in English - English as the primary language
• Has a phone with capabilities for text messaging
• Identifies oneself as someone who is comfortable with text messaging.
• To follow-up with Family Medicine as outpatient (Scheduled through Emergency Department Nurse Navigators).
• Evaluated in the University of Iowa Hospitals and Clinics Emergency Department

You may not qualify if…

• Absence of one or more inclusion criteria
• Not able to provide informed consent or participate due to limited decision-making ability.
• Prisoner
• Previously has followed with the University of Iowa Hospitals and Clinics Family Medicine (i.e., would not be a "new" patient establishing care).

Where it is running

• University of Iowa Hospitals and Clinics — Iowa City, Iowa, United States

Full record on ClinicalTrials.gov

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