Improving Follow-Up for Discharged Emergency Care Patients
Completed · Not applicable
Conditions studied: General Medicine, Emergency Medicine, Mobile Health
In brief
This study's purpose is to test the effects of an electronic health intervention platform developed by Epharmix (also known as CareSignal), which features two-way SMS text messages and phone calls intended to improve clinical outcomes compared to the standard of care. This was a randomized open, blinded end-point (PROBE) trial of adult patients discharged from the ED and referred to a provider for follow-up care. Participants in the intervention arm received a self-scheduling text or phone message that automatically connected them to their referral provider to schedule a follow-up appointment and sent them appointment reminders. Those in the control arm received standard of care written instructions to contact listed referral providers. The primary outcome was time to the follow-up appointment.
Key facts
- Study ID
- NCT03002311
- Run by
- Washington University School of Medicine
- People needed
- 327
- Starts
- 2016-01-01
- Expected to finish
- 2018-03-09
- Last updated by the study team
- 2020-11-24
Who can join
Age: 5 and older. Sex: any. Healthy volunteers: not accepted.
You may qualify if…
- age 18 years or older,
- accessible short message service (SMS) capable mobile phone or residential landline,
- able to read English or have English-speaking family member to assist with phone communications,
- discharged directly from the Barnes Jewish hospital (St. Louis, MO) emergency department (ED), and
- given a clinical referral to make an outpatient follow-up appointment at time of discharge to a specific clinic or provider
You may not qualify if…
- unable or refused to provide consent,
- could not be contacted by a phone call or SMS,
- non-English speaking,
- were admitted to the hospital, and
- already had a follow-up appointment scheduled before being discharged from the ED
Where it is running
- Barnes Jewish Hospital — St Louis, Missouri, United States
Full record on ClinicalTrials.gov
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