San Francisco Health Plan Care Support Trial

Completed · Not applicable

Conditions studied: Case Management, Managed Care Program

In brief

This study will expand and evaluate an existing pilot program to improve care for frequent users of acute emergency and inpatient services by providing care coordination and management for eligible San Francisco Health Plan members. SF Health Plan's Community-Based Care Management pilot program ("Program") known as "CareSupport" serves vulnerable SF Health Plan members who are high utilizers of hospital inpatient and emergency departments and at extremely high risk for mortality and morbidity due to factors such as housing instability, mental illness, and addiction. Care managers, called community coordinators, are trained bachelor-level social workers or outreach workers and each have a panel of 30-35 members who they directly engage in the community where the members tend to live or congregate (shelters, bus stops, coffee shops, community agencies, and by cell phone) to help them improve their health and navigate through the health care and social services systems. The number of San Francisco Health Plan members who would be eligible for Care Support services far outstrips the capacity the San Francisco Health Plan to provide these additional services, and the investigators will thus evaluate the intervention using a randomized trial design.

Key facts

Study ID

NCT02463838

Run by

University of California, San Francisco

People needed

292

Starts

2015-05-01

Expected to finish

2018-12-01

Last updated by the study team

2019-01-15

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• To be eligible, SFHP members must have one of three health service use patterns in the prior 12 months:
• 2 or more hospital admissions
• 5 ED visits and 1 hospital admission
• 6 or more ED visits
• Must be aged 18 or older

You may not qualify if…

• Under age 18
• Not a SFHP member

Where it is running

• San Francisco Health Plan — San Francisco, California, United States

Full record on ClinicalTrials.gov

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