Feasibility of Telephone Follow-up Visits in Primary Care

Completed · Phase 4

Conditions studied: No Specific Condition

In brief

Doctors frequently speak with their patients over the telephone. Having a visit with a doctor over the telephone rather than face-to-face can be convenient for patients and allow them to save time and money on transportation and missed time from work. However, some patients may prefer seeing the doctor in person. In this study, we will study two groups of patients - some who have their visits with their doctor over the telephone and some who have them face-to-face. Using surveys and interviews, we will study if the groups differ in their satisfaction with their visit with their doctor after participating in the study for 6 months. We will also look at doctor satisfaction with telephone visits, use of clinic resources and if patients received recommended care such as laboratory tests and vaccines during the study period.

Key facts

Study ID

NCT02393534

Run by

NYU Langone Health

People needed

11

Starts

2015-06-01

Expected to finish

2016-04-01

Last updated by the study team

2016-04-06

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: accepted.

You may qualify if…

• Have a follow-up issue that can be addressed over the phone (as determined by their provider);
• 18 years of age or older;
• Have a working telephone number; and
• Are English, Spanish, Cantonese or Mandarin-speaking.

You may not qualify if…

• Patient refusal or are unable to provide informed consent;
• Currently participate in another clinical trial;
• Have significant psychiatric comorbidity or cognitive impairment that would compromise their ability to participate (as determined by their provider); or
• Plan to discontinue care at the Gouverneur Ambulatory Care Practice within the next 6 months

Where it is running

• Gouverneur TDC — New York, New York, United States

Full record on ClinicalTrials.gov

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