The Use of Dual-handset Interpreter Phones in an Inpatient Setting to Improve Communication With Limited English Proficiency Patients at MSKCC

Completed

Conditions studied: Inpatients With Limited English Proficiency

In brief

The purpose of this study is to introduce new technology and interpreter practices in the inpatient setting at MSKCC. We plan to install dual handset phones at the bedsides of limited English proficiency (LEP) patients and to assess the impact on both patient and physician communication effectiveness with this technology.

Key facts

Study ID: NCT02073903
Run by: Memorial Sloan Kettering Cancer Center
People needed: 40
Starts: 2014-02-24
Expected to finish: 2020-01-08
Last updated by the study team: 2020-01-14

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: accepted.

You may qualify if…

LEP patients identified by the Department of Interpreter Services at MSKCC admitted to the Hepatobiliary surgery service, the Colorectal Surgery service the GMT surgery service, GI, GU, Breast, General Medicine, Leukemia, or Lymphoma services with a primary language of Spanish, Russian, or Chinese.
LEP patients who are expected to have at least a two days hospital course.
Patients who are alert and oriented to person, place, and time as determined by the medical doctor taking care of the patient
Patients who are willing to participate and complete the survey
Patients whose physicians and nurses are willing to participate
Only persons ≥ 18 will be included and there will be no children.
Providers must be willing to participate and complete the survey
TY interns cannot complete provider surveys

You may not qualify if…

Patients on contact isolation
Patients who previously completed the survey

Where it is running

Memorial Sloan Kettering Cancer Center — New York, New York, United States

Full record on ClinicalTrials.gov

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