Improving Patient Satisfaction Improving Patient Satisfaction
Completed · Not applicable
Conditions studied: Satisfaction, Trauma
In brief
Objectives: Patient satisfaction is a key determinant of the quality of care and an important component of pay for performance metrics. The purpose of this study was to evaluate the impact of a simple intervention aimed to increase patients' understanding of their orthopaedic trauma surgeon and improve patient satisfaction with the overall quality of inpatient care delivered by the attending surgeon. Design: Prospective quality improvement initiative using a randomized intervention. Setting: Level 1 academic trauma center. Patients/Participants: Two hundred twelve patients were eligible; 100 patients were randomized to the intervention group, and 112 patients were randomized to the control group. Overall, 76 patients could be reached for follow-up satisfaction survey, including 34 patients in the intervention group and 42 patients in the control group. Intervention: Patients randomized to the intervention group received an attending biosketch card, which included a picture of the attending orthopaedic surgeon with a brief synopsis of his educational background, specialty, surgical interests, and research interests. Main Outcome Measures: Our primary outcome measure was a patient satisfaction survey assessing patients' rating of the overall quality of inpatient care delivered by the attending surgeon.
Key facts
- Study ID
- NCT01263639
- Run by
- Vanderbilt University
- People needed
- 228
- Starts
- 2011-01-01
- Expected to finish
- 2012-01-01
- Last updated by the study team
- 2014-07-28
Who can join
Age: 18 and older. Sex: any. Healthy volunteers: not accepted.
You may qualify if…
- Age 18-100 year old patients
- English speaking
- Admitted to the orthopaedic trauma surgery service
- Isolated orthopaedic injury requiring orthopaedic surgery on the same admission
You may not qualify if…
- <18 years old
- traumatic brain injury
- Admission greater than 7 days
- patients with prior orthopaedic trauma injuries treated at Vanderbilt University Medical Center (VUMC)
- patients with prior patient patient-physician relationship with orthopaedic trauma attending
- visually impaired patients
- intubated/sedated patients
- intoxicated patients
Where it is running
- Vanderiblt University Medical Center — Nashville, Tennessee, United States
Full record on ClinicalTrials.gov
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