Using Multimedia Patient Feedback to Reduce Disparities in VA Healthcare

Completed · Not applicable

Conditions studied: Primary Care

In brief

The proposed research will provide important insight into two serious problems for veterans' healthcare: 1) mixed effectiveness of communication improvement interventions in the VA to date, and 2) persistence of racial/ethnic disparities in VA healthcare.

Key facts

Study ID

NCT00914485

Run by

US Department of Veterans Affairs

People needed

369

Starts

2009-12-01

Expected to finish

2013-03-01

Last updated by the study team

2015-04-27

Who can join

Age: 18 and older. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• Any patient included in the regular panel of a participating physician at either study site who is a returning patient for that physician. Since 2 of the patient perceptual measures included require the pre-existence of a relationship with a specific physician, we will only enroll patients who have been seen by their physician before.

You may not qualify if…

• Physical disabilities that prohibit unassisted participation in research protocol:
• legal blindness
• dementia
• severe post-traumatic stress disorder
• schizophrenic disorder
• Alzheimer's disease
• bipolar disorder
• and severe anxiety and/or mood disorders (must be documented in patient's medical record or attested to by patient, physician or charge nurse).
• Also, no patients new to VA primary care or to a given participating physician will be enrolled.

Where it is running

• Southeast Louisiana Veterans Health Care System, New Orleans, LA — New Orleans, Louisiana, United States
• Michael E. DeBakey VA Medical Center, Houston, TX — Houston, Texas, United States

Full record on ClinicalTrials.gov

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