Automated Calls With Nurse Follow-Up to Improve Diabetes Ambulatory Care

Completed · Phase 3

Conditions studied: Diabetes

In brief

Regular outpatient follow-up is important for all diabetes patients, with some needing frequent attention because their health is unstable, their treatment regimen is complex, or their social supports are inadequate. However, many patients live with access barriers that limit their use of outpatient services, fail to attend outpatient appointments, and experience worse outcomes than trials of aggressive management suggest is possible. Although labor-intensive, telephone care programs are one potential strategy for bringing diabetes management services into patients� homes and improving their glycemic control. Automated telephone disease management (ATDM) systems can augment telephone care by providing frequent monitoring and health education to large patient panels while focusing clinicians� attention on individuals who need it most. Although this technology has shown some promise, it has not been rigorously evaluated, particularly in VA.

Key facts

Study ID

NCT00012753

Run by

US Department of Veterans Affairs

People needed

272

Expected to finish

1999-12-01

Last updated by the study team

2015-04-07

Who can join

Age: 18 and older, up to 75. Sex: any. Healthy volunteers: not accepted.

You may qualify if…

• VA patients with diabetes taking hypoglycemic medications. Patients with serious mental disorders, no touch tone telephone, or a life expectancy of < 1 year were excluded.

Where it is running

• VA Palo Alto Health Care System, Palo Alto, CA — Palo Alto, Michigan, United States

Full record on ClinicalTrials.gov

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